Tracker Input Requirements

Entering a FREQ or BUG

Summary should be a short what is needed (As best you can do with the limited space)

ALL Trackers opened due to a discussion on our e-mail lists / forums need to have the following information:

• If you are using an email client
  • Subject: What the Subject Line is (Include the whole Line, including the brackets that identify the mailing list)
  • Submitted By: What is the email name (the part before the @) of the person bringing up the issue. For purposes of reducing spam on our users, please do not include the full e-mail address.
  • Date: The Date shown in your client. Don't worry about timezone differences, just put your local time.

• If you are using the web interface
  • Yahoo Direct Link: Insert the link to the page
  • Submitted By: What is the email name (the part before the @) of the person bringing up the issue. For purposes of reducing spam on our users, please do not include the full e-mail address.

This helps the person who takes on the tracker to know where to find the issue in context, and to have a method of easily contacting the reporting/requesting party for clarifying details.

For additional ease of use - If you need to include an entire Message with multiple replies, for context please separate out the people that did reply in this fashion.

REPLY IN MESSAGE (Person that replied, either Name if known team member or Email Address)

Reply text

REPLY IN MESSAGE (OP is allowed for the Original Poster if it's easier)

Reply Text

COMMENT: Your Name if you wish to add something Relevant.

etc.

Once the tracker is in, please reply in the message with [Trackered] and a link to the newly created Tracker

Thanks